In this session, we will discuss in detail the definition of Normalization of Deviance and how it has contributed to major accidents, including both Space Shuttle disasters. Examples will be provided of Normalization of Deviance in operating and maintaining process plants, as well as in our daily lives.

Participants will:

• Gain an understanding of how to stop Normalization of Deviance


• Learn how to identify and correct this behavior


• Take this concept home to apply with their families

Moderator:
Dean Roberts, Ergon Refining, Inc.

Speaker:
Rick Hoffman, Becht